Technical writing & developer experience
API guides, production OpenAPI specifications, developer portals, and task-based documentation built around real integration questions.
Applied AI & Technical Writing
Mansa Gills
I create technical documentation, build knowledge systems, and develop AI workflows that help teams work with reliable information.
My work connects technical writing, developer experience, and documentation leadership with practical AI research and evaluation. I turn complex product knowledge into information people can use and teams can maintain.
Capabilities
Clear documentation. Practical AI.
The same skills underpin both: understanding the source, organizing knowledge, and checking whether an answer helps someone complete a task.
Applied AI workflows
Build and configure specialist agents, reusable skills, and content production workflows that connect templates, source research, drafting, and human review.
Agent QA & source grounding
Combine source-fidelity checks, developer-journey walkthroughs, and review gates to identify unsupported content, flag verification gaps, and improve documentation.
Knowledge architecture & documentation leadership
Organize documentation hubs, define review processes, and build reusable structures that help teams find and maintain information.
Selected Case Studies
How the work comes together
Contributions across applied AI, API documentation, knowledge architecture, and fintech integration guidance.
ReadMe
AI-assisted documentation research and planning
Custom GPT assessments, NotebookLM research, and SME interviews supporting personally authored documentation.
Read case studyMedian
Agents and skills for content production
A full content production workflow spanning technical documentation, blog posts, social media, and internal documentation, with specialist agents and reusable skills.
Read case studyAffirm
API documentation and developer-portal work
Technical writing, production OpenAPI specifications, and developer experience.
Read case studyPeach
Documentation Hub and knowledge architecture
Information architecture, review workflows, and internal knowledge tools.
Read case studyMitek · Qolo · Uphold · FIS/Atelio
Fintech verification and integration guides
Personally authored guides explaining verification, access conditions, and financial integration workflows.
Read case studyIndependent Projects
Exploring what comes next
Products I’m building across documentation, interview preparation, and learning. All three are in development; product links will be added when they’re ready.
In development
DocuHub
An AI documentation platform in development, designed to give organizations a team of specialist technical writing agents. The project brings together documentation workflows, knowledge architecture, and human review.
In development
PrepSquad
An AI-assisted interview preparation application. The current focus is completing a simplified beta around the core preparation experience before expanding its features.
In development
Learning Adventures
An AI-supported learning application exploring how AI can support educational experiences. The project is still in development, with its learning experience being refined before release.
Writing Samples
Writing for the reader’s task
Technical education, articles, and resources showing how I make complex subjects approachable, including published implementation and developer guides.
Explore the full writing portfolioTechnical Writing Samples
Technical API quickstartQolo via ReadMe
Qolo Developer Quickstart Guide
A sandbox-oriented API walkthrough with cURL requests, abbreviated responses, and identifiers connecting people, accounts, cards, and simulated transactions.
- Audience
- Developers exploring Qolo sandbox transaction flows
- Objective
- Explain the sequence from person and account creation to card creation and transaction simulation.
- My contribution
- Personally authored this Qolo quickstart through ReadMe Professional Services.
API documentationcURL examplesSandbox onboardingFintech integration
Technical implementation guidePeach
Peach Processing Implementation
An implementation walkthrough with API requests and responses, payment configuration, and operational steps.
- Audience
- Developers integrating loan payment processing
- Objective
- Explain borrower portal setup, payment instruments, autopay, webhooks, and transaction monitoring.
- My contribution
- Authored the selected payment processing implementation guide.
API documentationIntegration guidesFintech workflows
Technical developer guideMedian
Detecting App Usage
A developer guide with JavaScript examples, analytics helpers, platform detection, and a strategy comparison.
- Audience
- Web developers adapting websites for Median native apps
- Objective
- Explain app-versus-browser detection using user agents, custom headers, and dedicated URLs.
- My contribution
- Authored the selected developer guide explaining app detection and integration patterns.
Developer documentationJavaScript examplesTechnical decision guidance
Technical product guideReadMe
Creating a Project
Task-based product documentation covering initial setup, team configuration, navigation, and keyboard shortcuts.
- Audience
- API documentation teams setting up ReadMe projects
- Objective
- Guide users through project creation, dashboard navigation, profile settings, and project organization.
- My contribution
- Authored the selected ReadMe project setup and onboarding guide.
Product documentationUser onboardingTask-based writing
Articles & Educational Resources
Consumer education articleEpic Games via Seer Interactive
Guide to Fortnite Ranked Play Mode
An energetic guide that turns a complex competitive system into a clear path from first match to higher ranks.
- Audience
- Fortnite players exploring competitive play
- Objective
- Make a detailed ranking system approachable, motivating, and easy to act on.
- My contribution
- Researched and wrote a player-facing guide balancing brand voice, discoverability, and useful instruction.
Audience adaptationResearchSEO writingBrand voice
B2B thought leadership articleLogMeIn via Seer Interactive
Shadow IT: Meaning, Risks, and Prevention
A structured B2B guide with an executive summary, practical examples, prevention strategies, and decision-oriented FAQs.
- Audience
- IT leaders, security teams, and technology decision-makers
- Objective
- Explain the business and security risks of shadow IT while giving leaders a practical response framework.
- My contribution
- Developed a long-form educational article connecting a technical problem to governance, security, and product value.
B2B contentTechnical storytellingProduct positioningSEO/AEO structure
Timely product educationMedian
Android Is Tightening Its Security
A timely explainer that connects a complex platform change to the decisions app teams need to make now.
- Audience
- Mobile app teams and developers distributing Android apps
- Objective
- Translate a changing Android policy into clear deadlines, customer impact, and practical next steps.
- My contribution
- Synthesized platform policy and security details into concise, customer-centered product education.
News-driven contentProduct educationTechnical editingCustomer impact
Downloadable educational resourceReadMe
AI Prompt Bank for Technical Writers
I created this eight-page prompt bank for an Office Hours session I hosted at ReadMe for technical writers, covering API editing, readability, first drafts, style consistency, diagrams, SME feedback, and AI tools.
- Audience
- Technical writers and documentation teams adopting AI tools
- Objective
- Give practitioners reusable prompts for improving documentation workflows without sacrificing editorial judgment.
- My contribution
- Created a practical, visually structured resource for technical-writing office hours on AI in documentation.
AI workflowsContent repurposingResource designPractitioner education
Educational presentation and course conceptMedian
Haptics: Building an Amazing App Experience
A five-module educational presentation developed as a Median Academy demonstration and later shared by Median with select clients.
- Audience
- Executive decision-makers and product owners evaluating mobile app experiences
- Objective
- Show how structured education could turn a technical capability into practical product and business decisions.
- My contribution
- Developed the course concept, five-module learning arc, presentation copy, examples, knowledge checks, and action-oriented resources.
Educational contentLearning designExecutive storytellingPresentation strategy
Approach
Start with the source. Finish with review.
Understand the task
Talk with subject-matter experts, examine source material, and identify what the reader needs to do.
Structure the knowledge
Connect guides, reference material, and review processes so information can be found, reused, and maintained.
Evaluate and refine
Use AI to support research and assessment, check responses against sources, and keep human judgment in the review process.
My Business
P&G Consulting Group
I help small and local businesses improve their digital presence and simplify everyday operations through practical websites, AI assistants, and connected workflows.
Contact
Let’s connect
Evaluating my work or exploring a role in applied AI, technical writing, or knowledge systems? I’d welcome a conversation.